Mystery Shopping, Customer Surveys, Store Checks or....

... any other quality and mystery checks: We provide you with valuable information about your customer's satisfaction and with information that helps you to gain a competitive edge.

 

Do you know how content your customers are?

gorath servicetest provides tests of your company’s service processes from the point of view of your customers. The results and analyses of the tests assist you in detecting flaws and improvement potentials with regard to your service performance, identifying need for training, and improving the commitment to your company’s standards.

We test, whether your service personnel

  • prompt additional sales (upselling),
  • skillfully discovers your customers’ demands,
  • respond to your customers’ wishes,
  • show adequate expertise, and
  • adheres to your company’s objectives

We also assess the ambience of your Point of Sale (PoS) and how this is perceived by your customer.

Block diagram about the benefits through gorath servicetest

gorath servicetest provides you with valuable information regarding your customers’ satisfaction, which contribute to obtaining competitive advantages.

gorath servicetest provides you with the information needed in order to enhance your market share, make more customers bound to your company, and increase your sales.