Content of the page:
Our mystery checkers come to a company as incognito customers in order
to assess the company's service.
In general, this refers to mystery shopping and store checks, where the mystery checker
either pretends to be a customer and then asks for advice, or generally
assesses the service associated with buying a product.
In the hotel or gastronomy sector, the mystery checker takes on the
role of a mystery guest for an overnight stay or a test meal.
Tasks of a mystery checker
Data for the assessment of service quality is collected following a
questionnaire developed in cooperation with the client.
Among the criteria which are to be assessed are subjective
factors such as:
- Friendliness of the staff,
- Professional competence,
- Quality of consultation, etc.
but also objective factors, such as:
- Cleanliness and Housekeeping
- Availability of informational material
- Clarity of services offered
- Extent of services offered
Selection and qualification of mystery checkers
Due to the significance of this task, gorath
attaches great importance to the selection and qualification of its
They must be absolutely reliable, trustworthy, accurate, conscientious
Importance of mystery checkers
Our mystery checkers perform an important and serious task!
Mystery checks are part of the field of market research.
Strategic management decisions are often made relying on research results.
They serve as the base for the development of service standards and
provide important information for the training and schooling of staff.
They thus help improve the service quality of the company.